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FAQ

After-sales service

1:What is 9D VR Game Machine?

The 9D as a new trend technology provides an immersive and fantastic experience with all kinds of motion effects. Combining with a virtual reality simulator, it allows players to enjoy the VR world of the 360-degree game andmovies.

2:What kinds of game and movie content do you offer?
4k high quality and commercial exciting content that your audience would love to repurchase to play again, including racing, horror, cartoon, roller coaster, interactive shooting, etc.
 
3:How's the market of virtual reality entertainment?
Different from traditional arcade machine, Virtual reality (VR) requires little area, but offers so much more immersive fun, will gradually become a lead trend technology for entertainment business around the world. It a great chance to be in the field and gain a bucket of profits.
 
4:How to find the right VR entertainment supplier?
(1) Get acompetative price directly from a factory;
(2) A series of warranty without hassle;
(3) Abilities to continuously updated machine & games for expanding your business;
(4) Turnkey service from providing solutions to aftersales market tips.
 
5:How can I find the perfect machines and what should I consider to maximize benefit?
Based on your budget, estimated area, turnover and some other requirements, our specialist will reccomend equipments and solutions and a series of return on investment (ROI) analysis to reach your goals without hassle.

6:Where can I run the 9D VR game machine and what is the size of the room it requires?
Shopping mall,amusement park, airport, club, theater, scenic spots, Theme park, around the school ect. Many locations are suitable because it just needs 2-9 spare meters to place the whole set of machine. Actual size of the location for the VR machine need be followed acording the different VR game simulator.

7:How to do the installation of the VR Game Machine?
(1) We will provide the install video and instructions for customers, so that customers can install and operate by themselves;
(2) Customers can let their staffs come to China, then we will train them how to install and operate free;
(3) We can let our technician go to your place to install and train your staffs, but the round-trip fee and accommodation fee
should pay by customer.
FAQ

1, clients contact with us for products and project inquiry, we provide completely

Advice for the amusement center, from the land selection, location design to VR products advice

 

2,we conclude the order after our best offer base. IWI start the production after we got the  advance payment.

 

3,Usually leading time will be 2-4 weeks after order confirmation. Clients arrange the inspection and balance payment

 

4, Final delivery, standard polywood box with lift-fork feet, optional size (1.2L*1.0W*  or 1.2L*0.8W ). we deliver the order based on E.X.W / F.O.B delivery terms. We can use your designated forwarder and send the goods to your warehouse.

 

All the VR simulator were provided 1 year quality warranty, free software update, remote maintenance. Installation is optional chargeable service

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